POLICIES

By placing a custom order, you're agreeing to the policies below. I've kept them short and plain — if anything raises a question, just ask before you order.

Custom design & proofs

  • Design is included with every custom order. There's no separate design fee.
  • I design from the details you send with your inquiry, so please be specific about names, spelling, dates, and colors.
  • You'll always see a digital proof before anything goes into production.
  • Please read your proof closely. Once you approve it, your order is made exactly as shown — including spelling, dates, and punctuation.
  • If something isn't right, tell me and I'll update the proof. Sending all your changes in one message helps nothing get missed.

Payment

  • A 50% deposit is due before I start designing. It reserves your place on my calendar.
  • The remaining balance is due before your order ships or is picked up.
  • Because design work begins as soon as your deposit comes in, deposits cover that time and aren't refundable.

Timing

  • I answer inquiries within 2–3 business days.
  • Most custom orders are ready 2–3 weeks after you approve your proof.
  • Timelines get tight around holidays, graduation, and wedding season. The earlier you reach out, the better.
  • Need something sooner? Ask. I'll tell you honestly whether I can make it work.

Pickup & shipping

  • Local to Memphis? Free pickup can be arranged — message me after you order and we'll sort out a time and place.
  • I ship anywhere in the United States. Shipping is calculated at checkout or quoted with your invoice.
  • I'm not able to ship internationally right now.
  • Once a package is with the carrier, it's out of my hands. If it arrives damaged or goes missing, send me photos and I'll help you work it out with them.

Changes, cancellations & returns

  • Every personalized piece is made for one person, so personalized orders are final — they can't be resold or restocked.
  • Need to change something before production? Message me right away. If I haven't started printing, I'll do what I can.
  • If your order arrives damaged, or it doesn't match the proof you approved, that's on me. Send me a photo and I'll remake it.
  • Spelling, dates, and details that were approved on your proof can't be corrected after production.

Ready-made shop items

  • Some items in the shop — ribbon, sticker sheets, and ready-made stationery — aren't personalized and ship directly from my suppliers.
  • If one of those arrives damaged or isn't what you ordered, reach out and I'll make it right.

Photos

  • I sometimes share photos of finished work on Instagram and here on the site. If you'd rather I didn't share yours, just say so — no explanation needed.

Still have a question?

Send it through the inquiry form and I'll get back to you.